Doubleknot Privacy and Security Policy

Effective 1/9/2018

The following contain our policies on privacy and security. We invite you to contact us if you have questions about this policy. You may contact us by mail, email, telephone or fax at the following:

Doubleknot LLC
20665 4th Street, Suite 103
Saratoga, California 95070

Email: support@doubleknot.com
Telephone: +1 408-971-9120
Fax: +1 408-741-1000

Privacy

We realize most organizations, especially those that include youth participation, are very concerned about privacy. Keeping information secure, and using it only as our customers would want us to, is a top priority. It is Doubleknot's policy that all information is confidential and owned by the organization subscribing to our service. Doubleknot does not rent, sell, or share personal information other than to fulfill our obligations to the subscribing organization and comply with the legal requirements. By default, from log in to log out, all communication between our server and your browser is encrypted.

Use of cookies

When you visit Doubleknot's site we use "cookies" to provide context to your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Cookies are required to use Doubleknot.

While Doubleknot uses cookies to provide context to your visit, and our Web servers automatically log the IP/Internet address of your computer, Doubleknot does not use this information other then to protect ourselves and our members against fraud and illegal activity. Doubleknot does use cookies to "remember" the user ID and, if you consent, encrypted password you use to log on to the site. We store this information solely to make the logon on process easier. Other cookies we use are "session only" cookies and are removed then your visit to our site ends.

How We Secure Information

Doubleknot protects information in several ways.

When you send confidential personal information to us on our Web site, such as a credit card information, member name or user ID and password, secure server software encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our Web site. By default, when signed on or making a payment, all communication with us is encrypted.

We also use encrypted communications to transmit information between us and our service providers. For example, to process credit card payments we have a secure connection to our payment processor.

For software, secure communications and service providers we only use well known and established companies generally recognized a leader in their field. For example, we use GeoTrust, Inc. technology for secure communications and TSys, WorldPay, Authorize.Net and PayPal for payment processing.

We do not allow the transmission of sensitive information thorough insecure or unencrypted channels like email.

To safeguard the confidentiality of personal information we collect from unauthorized access or disclosure our servers are housed behind a firewall in secure, restricted access facilities and we fully comply with Payment Card Industry Data Security Standards (PCI DSS). Only authorized representatives of Doubleknot can physically access our servers. To secure data from accidental loss, alteration or destruction we back up data on our servers every few minutes.